What Owners Say
About the Work

Challenge

The owner had acquired a 1963 Submariner at auction. The movement had not been serviced in an unknown period, the crown tube was damaged, and the previous service had used a non-original bezel insert. The owner wanted the watch in running order and correctly presented without losing originality.

Our Approach

Full movement overhaul using period-correct lubricants. A correct crown tube was sourced from a European parts specialist. The bezel insert question was discussed with the owner — they opted to retain the replaced one rather than risk a further substitution. A correct-period crown was found and fitted. Case polishing was declined at the owner's request.

Outcome

Movement running at +4 seconds per day across positions. Full documentation issued, including parts sourcing records. Duration: 14 weeks. The owner subsequently had the watch independently valued, with the service record noted as adding to the piece's provenance.

Challenge

A client inherited her father's Patek Philippe annual calendar. The watch had last been serviced approximately nine years prior, was running erratically, and the calendar was advancing incorrectly. The owner had no previous experience with high-end watch servicing and was unsure what was involved or what to expect.

Our Approach

The initial consultation was used to explain clearly what an annual calendar service involves and why the calibre requires specialist attention. A written assessment was sent before the quote was confirmed. The service involved a full movement overhaul, calendar mechanism adjustment, and water resistance renewal. Regular updates were provided during the eight-week service period.

Outcome

Movement regulated to within +2 seconds per day. Calendar advancing correctly through end-of-month transitions. The owner described the process as considerably less intimidating than she had expected. Duration: 8 weeks. Full documentation provided, which she intends to pass on with the watch.

Challenge

An expatriate client brought in a 1920s Glashütte pocket watch, wanting to know its condition before deciding whether to commission further work. He had been given conflicting advice elsewhere and wanted an independent view.

Our Approach

An inspection was carried out and a detailed written report prepared. The movement was found to be in reasonable condition — some light wear on the setting mechanism but the main train and escapement sound. We recommended no immediate action and noted what to watch for over the next few years.

Outcome

The client was pleased to have a clear, written assessment to refer to. No service was required at this stage, and none was recommended — or charged for beyond the inspection fee. He has since returned with two other pieces. Duration: 2.5 weeks.