Privacy Policy

1. Data Controller

The data controller for personal information processed through this website and our services is:

2. Personal Data We Collect

We collect personal data only where it is necessary to provide our services or to communicate with you. The data we may collect includes:

• Contact information: Name, email address, and phone number submitted through our enquiry form or provided directly.
• Watch and service information: Details you provide about your timepiece, its condition, and the service you are seeking.
• Communication records: Email correspondence and written enquiries retained for service continuity.
• Website usage data: Basic analytics data including page visits and browser type, collected via cookies where consent is given.

Legal Basis for Processing

• Contract performance: Data required to deliver the service you have requested.
• Legitimate interests: Responding to enquiries and maintaining service records.
• Consent: Analytics and marketing cookies, where you have opted in.

Retention Periods

Service records and client correspondence are retained for seven years following the completion of a service, in line with standard business record-keeping requirements. Enquiry data from contacts who do not proceed with a service is held for no longer than two years. Cookie data is retained as specified in our Cookie Policy.

3. How We Use Your Data

• Responding to enquiries and providing information about our services
• Preparing service quotations, carrying out agreed work, and issuing documentation
• Maintaining service records for your reference and for continuity of care
• Improving our website based on anonymous usage data (where consent has been given)
• Complying with legal obligations under Thai law

We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling. We do not send marketing communications without your agreement.

4. How We Protect Your Data

• Website communications are transmitted over HTTPS encryption
• Access to client records is restricted to workshop staff directly involved in service delivery
• Physical service records are stored in a secure location at our Phuket workshop
• In the event of a data breach affecting your personal information, we will notify you promptly and take appropriate corrective action

5. Cookies

Our website uses cookies to support its basic function and, where consent has been given, to understand how the site is used. Essential cookies are necessary for the site to operate. Optional analytics and preference cookies are only activated if you choose to accept them.

Full details of the cookies we use, their purposes, and how to manage your preferences are set out in our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable international standards, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Request correction of inaccurate data.
• Right of erasure: Request deletion of data where there is no longer a legal basis for holding it.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent for cookie-based processing at any time via the Cookie Policy page.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been adequately addressed, you may lodge a complaint with Thailand's Personal Data Protection Committee.

7. Third-Party Links

Our website may contain links to third-party sites, including maps and courier services. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that data has been submitted by a minor, it will be deleted promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The current version is always available at this address, with the date of last revision shown at the top. Significant changes will be communicated directly to clients where we hold their contact details.

10. Contact for Privacy Matters

For any question or request relating to your personal data, please contact: